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RAG Development

RAG & enterprise knowledge chatbots with source references

Retrieval-Augmented Generation (RAG) is an AI architecture that first retrieves the most relevant document passages, then asks the AI model to answer from those passages. As a result, the chatbot answers from your company documents rather than general knowledge, and every answer can be traced to its source.

Enterprise Knowledge Chatbot, Internal AI Chatbot

  • Answers from SOPs, policies and manuals
  • Document references in every answer
  • Access rights follow the user
  1. 01Internal documents
  2. 02Ingestion & chunking
  3. 03Retrieval
  4. 04AI model
  5. 05Answer + references

Business problems

Business problems we solve

The same questions reach the same team

HR, IT and operations answer the same procedure questions every day.

Long documents are hard to search

Key provisions are buried in policies, regulations or manuals hundreds of pages long.

Generic chatbots cannot be trusted

AI answers without references are hard to verify and may be fabricated.

What we build

RAG solution components

  • 01

    Ingestion pipeline

    Collect documents from multiple sources, clean them and split them into searchable chunks.

  • 02

    Retrieval & ranking

    Semantic search to find the document sections most relevant to the question.

  • 03

    Access control

    Users only get answers from documents they are allowed to access.

  • 04

    Quality evaluation

    Test question sets to measure accuracy and prevent fabricated answers.

  • 05

    Chat interface

    Chat on the web, in internal applications or in channels your team already uses.

Example applications

Example applications

  • Internal SOP helpdesk

    Answer operating procedure questions for new employees and branch teams.

  • Regulation assistant

    Find provisions across long regulatory and policy documents.

  • Customer service knowledge base

    Service teams find answers in product manuals and past case handling.

Architecture & approach

RAG architecture

Every answer goes through a document retrieval step before the AI model composes it.

  1. 01

    Ingestion

    Documents are collected, cleaned, chunked and indexed with their access-right metadata.

  2. 02

    Retrieval

    The question is matched with the most relevant passages the user is allowed to access.

  3. 03

    Generation

    The AI model composes the answer only from those passages, with references.

  4. 04

    Evaluation

    Test question sets run regularly to keep accuracy as documents grow.

Technology & integration

Technology & integration

  • Python
  • LLM API integration
  • Embeddings & semantic search
  • Vector store
  • REST API
  • SSO / access-right integration

Deployment

Deployment models

RAG can be built privately so documents never leave company infrastructure.

Option Description Best for
Cloud with data control The document index stays on your servers; only relevant passages are sent to the model via API.
  • Best answer quality
Private / on-premise Index and model run on internal servers.
  • Confidential documents
  • Strict data policies

FAQ

Frequently asked questions

Can MBT build a private/internal RAG?
Yes. Documents are indexed on your servers, document access rights still apply, and the model can run privately on internal infrastructure when data policy requires it.
How is RAG different from a regular chatbot?
A regular chatbot answers from the model's general knowledge or fixed scripts. RAG first retrieves context from your documents, so answers are relevant to your company and verifiable.
Which documents can be used?
Usually PDFs, Office documents, wiki pages and text from internal systems. Scanned documents are processed with OCR first.

Ready to discuss your requirements?

Tell us about your context and goals. We will help map the solution, priorities and an initial estimate.